One place for tickets, replies, and follow-ups — with AI assistance when you need it. Built for small teams that want a calm, capable desk — not another bloated suite.
30-day free trial. No credit card required.
KOSTRACK (Keys On Sync) is cloud help desk for teams who’ve outgrown email. Tickets, private notes, and customer history live in one workspace — so anyone can pick up a thread and close it.
When conversations hide in personal inboxes, context dies with them. KOSTRACK turns every inquiry into a shared ticket: assign it, discuss it internally, then close it with a record that lasts.
AI writes the first draft. You keep the voice. Customers get a faster reply that still sounds like your team.
Customer email, internal notes, and follow-up dates — organized so the next person on the ticket knows exactly where things stand.
The tools a small support team actually uses — without a six-month rollout.
A straightforward ticket list and detail view. Agents can work without a training course.
Each organization runs in its own space, with its own users, clients, and data.
Status, assignment, and replies from the same screen so tickets move quickly.
See open work, priorities, and unread mail without hunting through folders.
Role-based admin and agent accounts, with customer data kept in your tenant.
Monthly plans that scale with volume — not a new line item for every seat.
| Feature | KOSTRACK | Zendesk | Freshdesk | Help Scout |
|---|---|---|---|---|
| Flat monthly pricing | Yes | No | No | No |
| AI reply generation | YesGroq models | YesOpenAI | Yes | Yes |
| Email to ticket | Yes | Yes | Yes | Yes |
| Internal notes | Yes | Yes | Yes | Yes |
| Backup & export | YesJSON download | Limited | Limited | Limited |
| Multi-tenant isolation | Yes | Yes | Yes | Yes |
| Setup | MinutesNo code required | Complex | Moderate | StraightforwardLess customization |
| Pricing model | Flat monthly | Per agent | Tiered | Per seat |
| Dashboard | YesLive counts and recent work | Advanced | Advanced | Basic |
| Ticket workflow | Lean | Full suite | Full suite | Clean |
| Departments | Unlimited | Yes | Yes | Limited |
| Custom branding | Yes | Limited | Yes | Basic |
| Automation | CoreSync and reminders | Rules engine | Custom rules | Limited |
| Integrations | API-firstExpanding | Extensive | Extensive | Moderate |
| Responsive UI | Yes | Yes | Yes | Yes |
| Learning curve | Low | Steep | Medium | Low |
| Best fit | Small teams & agencies | Enterprise | SMB / enterprise | Small teams |
No per-agent fees — the whole team can work the queue on one plan.
The daily work of a help desk, without extra modules you will never turn on.
Inquiries, tickets, and messages in one queue — not scattered across personal inboxes.
See what is open, waiting, or overdue so nothing sits without an owner.
Assign tickets and leave private notes so the next agent has context.
Track volume, resolution, and trends as your support load grows.
Set a date, get it on the calendar, and clear it when the ticket closes.
Draft or rewrite a response, review it, then send. You stay in control of the voice.
As volume grows, threads get buried and customers wait. A help desk turns that into a queue with owners, status, and history.
With KOSTRACK, every inquiry is a conversation you can assign, follow up, and close — without losing the thread.
Pick a volume tier. Add seats later if you need them.
Additional admin users are $19.95 per month.
All pricing in USD